sent via email will be delivered days quicker than through US Mail.
due" reminders (notices sent 3 day before an item is due) are available
only via email
notices will arrive days sooner.
PROBLEMS RECEIVING LANE LIBRARIES EMAIL NOTICES (updated
- We consider
library records to be private and confidential. We do not recommend
that shared email addresses be used to communicate library information.
- The US
Mail offers a reasonable (and Federally-enforced) guarantee of confidentiality
of mail sent to and from you. Although we consider our email traffic
to be reasonably secure, we cannot offer any guarantees that this information
is secure once it travels through the Internet.
- We will
delete email addresses from patron records if email is undeliverable.
500-1500 email notifications for holds and overdue materials each day.
the large quantity of mail we send, some Internet Service Providers and
email providers are flagging our email as "spam" before it hits
your inbox. We have asked several major providers to allow our mail through,
but the follow-through on their end is inconsistent. Below are recommended
steps in priority order you can take if you are experiencing difficulty
receiving your notifications.
THAT WE HAVE YOUR EMAIL ADDRESS ENTERED CORRECTLY
If you are at any of our circulation desks, staff can verify that your
email address is entered correctly. You can also contact us via the comment
form here: http://www.lanepl.org/comments.htm
EMAIL WHITE LIST/ALLOW LIST
It could be that our emails are making it through your ISP/email provider
but still ending up in your SPAM folder. Set your email account's "white
list" or "allow list" to permit all mail from
If your allow
list has to allow specific addresses, use
(overdue and hold notices)
firstname.lastname@example.org (items coming due, or "pre-overdue"
We have no
plans to change these specific addresses, but they are subject to change
in the future.
DIFFERENT EMAIL ACCOUNT
If you are having problems with a specific account, you can try using
or setting up an alternate account such as http://gmail.com,
and many others.
YOUR ACCOUNT ONLINE
You can monitor your account by logging
into your account . This link is also on the right side of web
site, under "Renew items & manage your Lane account".
You may also go to cat.lanepl.org
and click on the MY ACCOUNT tab.
Library Elf is a free,
independent service that we've configured to work with our system. We
do not provide technical support for it, but it works well in our experience.
Go to http://www.libraryelf.com/
and follow the account setup instructions.
note that there is a security concern in that you have to provide your
library account number and PIN to Library Elf in order for the system
to work. We have not heard of any problems involving their service and/or
security, but you should be aware that they are independent of The Lane
you to use email for notifications, as it is quicker and also saves the
library the cost of postage. If you decide you do not want email service,
we can setup your account for telephone notification (TeleCirc)
instead. An automated attendant will call about holds and overdues. For
privacy reasons, we do not provide title information. You can call
TeleCirc at 894-8702 and login with your library account number and
PIN to renew, check titles information and perform other tasks.
(formatting may vary based on your e-mail program and/or provider):
24 Jun 2000 03:04:52 -0400 (EDT)
From: Lane Public Library
Subject: Library Notice
45013 DOE, JOHN
Greetings from Lane Public Library - Hamilton
PLEASE DO NOT REPLY DIRECTLY TO THIS EMAIL. Questions? Call 894-7156
These item(s) are being held for you until the date shown below.
MCDA 781.65 A736
Louis Armstrong 015474933 10 APR 01